QBE wins Canstar award for Outstanding Claims Service


QBE was named the 2014 Canstar Car Insurance Outstanding Claims Service winner. Survey participants voted QBE in with responses such as "efficient and professional" and "very helpful". The company's excellent car insurance policy features assisted in winning QBE the coveted title.

The survey asked drivers who had made a claim in the last 5 years to rate their insurance company for:

  • Ease of claim
  • How satisfied they were with the initial claim lodgement process.
  • Speed of response
  • Quality of repairs
  • Timeliness
  • Communication
  • Overall satisfaction.

47 insurance providers were included in the survey which uncovered that comprehensive motor vehicle insurance policy prices have remained largely stable in the last 10 years, rising in line with CPI.

The survey also discovered large differences in the average price of premiums from state to state. New South Wales came out as most expensive in all categories. The difference between the most costly state (NSW) and the cheapest (Tas) was a whopping $746 in the male under-25 group. In case you were wondering how the states ranked (from most expensive to least):

  • New South Wales
  • Victoria
  • Western Australia
  • South Australia
  • Queensland
  • Tasmania

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Reference - Canstar Star Ratings Car Insurance Report May 2014 - www.canstar.com.au